Shipping Policy
Turnaround
All orders are shipped within 48 hours Monday - Friday 9am - 5pm. With that said, we will do our best to ship your order the same day, if it comes in before 1:00p CST, Monday though Friday. We will notify you promptly if an item ordered is backordered. If you need something delivered Next Business Day or 2nd Business Day Air, we suggest you call us to make sure we can ship the item you need, for delivery when you need it.
Carriers
We use the following carriers to deliver our orders, and retain the right to make the final decision on which carrier your package is shipped.
- USPS
- UPS
- FedEx
Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information when possible. Please note that some orders using USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order, if you decide not to.
Backorders
If an item goes on backorder we will ship you the part of your order that is in stock. When the backordered item becomes available we will ship you the rest of your order. For domestic orders you will not be charged any additional shipping and handling for the second shipment. For international orders with backorders, we will hold your shipment until all items are available.
International Shipments
As an addon to our standard Term and Conditions, when ordering from NavStore (Great Lakes Marine Specialties), for items being exported from the US, we want our International Customers to know that additional costs maybe involved. Any duties, vats, or other applicable taxes, customs broker fees or other fees due upon entry to the buyer's county, are the responsibility of the buyer. We can not calculate these for you. You will need to contact your local Government representative to find out what these additional costs might add to the final delivery cost of your order.
If the buyer fails to clear customs or refuses the incoming shipment, and the shipment must be returned or destroyed, the buyer is responsible for all costs incurred to return the shipment to its original shipping point or the complete cost incurred if the shipment is destroyed due to non-delivery.
Package consolidation: Most items we carry ship from our location, but some items shipped to addresses in the US, ship directly from the manufacturer's warehouse. If you order an item that normally ships from a manufacturer's warehouse, we may need as many as five business days to receive your items at our location, before we can ship your order to you. We will notify you when we receive your order if this it the case with any items ordered.
All shipments to locations outside of the USA are shipped Free Carrier (seller’s premises) (FCA).
Shipping to Canada
So that there are no surprises when the delivery person/company/agency brings the package to your door, or contacts you to pick up your package, we recommend at a minimum, you visit the following links to learn more about the cost to import items into Canada:
UPS Rates for Customs Clearance into Canada
Importing to Canada Commercial
The above links are a starting point. You may need to seek out additional information.
